Frequently Asked Questions (FAQ)
How do I connect my Stripe account?
Go to your dashboard and follow the prompts under the Overview tab to connect your Stripe account securely.
What happens if I don't connect Stripe?
Your booking page will be hidden, and you won't be able to accept payments.
Can I change my refund policy?
Yes, update it anytime in the Settings section of your dashboard.
How do I update my availability?
Visit the Availability page to edit your regular hours or add unavailability dates.
How long does Stripe verification take?
Typically 10–15 minutes after submitting your info. You will see the status in your dashboard.
Can customers reschedule or cancel their bookings?
Yes, customers can cancel their appointments via the confirmation email link. Rescheduling is currently done by cancelling and booking again.
How are refunds handled?
If a booking is cancelled by the provider, a full 100% refund is automatically processed. Refund policies for customer cancellations depend on your settings.
Can I customize my public booking page?
You can customize your business name, username, and bio in the Settings. More design customization is planned for future updates.
How do I share my booking page?
Your booking page URL is https://bookmehere.co/book/your-username. Share this link on social media, websites, or directly with customers.
Is my payment information secure?
Yes, payments are processed securely through Stripe, which is PCI compliant and trusted worldwide.
How do I get support if I have issues?
Contact our support team through the help section in your dashboard or email support@bookmehere.co.
If you have more questions, please reach out to our support team.